Toolbox: Check. S.W.O.T. Analysis: Check. Goals: Check. Now what?
What are Standard Operating Procedures?
Restaurant operations management procedures, or standard operating procedures, are various activities, procedures, controls and checks that are carried out in a restaurant to form a comprehensive coping mechanism or system, ensuring that the restaurant business remains in business and sustainable.
After a careful analysis of your business, you have established the need and understand what priorities you have. Now you can set sustainable targets and activities to maintain to keep your business healthy.
Critical activities, procedures, and controls include, however are not limited to:
- Accounting & Auditing
- Asset Management
- Legal & Licensing
- Banking & Finance
- Customer Service
- Service Standards Performance Management
- Laundry Services
- Electricity, Wood & Gas Procurement
- Equipment Maintenance
- Building Maintenance
- Furniture Maintenance
- Air Reticulation
- Menu Planning
- Food Preparation & Production Methods
- Quality control
- Waste Management & Recycling
- Data Management
- Human Resources
- Employee Performance Management
- Health & Safety
- Pest Control
- Managing Discipline
The best practice required for each S.O.P. is broken down by category, and then into the tasks, step by step. By mapping these standards into consecutive steps, you are setting your operating procedures.
Now you have a normal and standardised set of rules of how to run your specific business. The categories can be divided into yearly, monthly, weekly, daily, and hourly checks and control systems.
You can populate the system so that you assign the responsible people, and create the required schedules of tasks that need to be met.
Enjoy the journey as you really get to know your organisation’s in-depth workings through this process!
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